• Mumbai, India
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Terms and Conditions

Last updated: 26 September 2026

1. Introduction

Welcome to Shiftraa (shiftraa.in). Shiftraa is a brand owned and operated by Digital Covet (digitalcovet.com), a digital services company based in Mumbai, Maharashtra, India. In these Terms, “Shiftraa”, “we”, “us” and “our” refer to Digital Covet operating under the Shiftraa brand, and “you” or “client” refers to any visitor, user or customer.

By accessing this website or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or our services.

2. Our Services

Shiftraa offers digital services including:

  • Website and ecommerce development
  • Web app and SaaS product development
  • UI/UX design
  • Hosting, deployment and speed optimisation
  • SEO and AI search visibility
  • Conversion rate optimisation, analytics and tracking
  • Workflow automation, AI agents, AI chatbots, WhatsApp automation, and API integrations

The exact scope, deliverables, timeline and fees for each project are defined in a separate proposal, quotation or Statement of Work (SOW). If there is a conflict between these Terms and a signed proposal or SOW, the proposal or SOW will apply for that project.

3. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Attempt to hack, disrupt or gain unauthorised access to the website or its servers
  • Upload or send malicious code, spam or harmful content
  • Copy, scrape or reproduce website content without written permission
  • Use the website to impersonate any person or business
  • Submit false or misleading information through our forms

We may restrict or block access to anyone who violates these Terms.

4. Proposals and Project Confirmation

  • Quotes and proposals are valid for 15 days from the date of issue unless stated otherwise.
  • A project is confirmed only after you accept the proposal in writing (including email) and pay the advance amount, if applicable.
  • Any work outside the agreed scope will be treated as a change request and quoted separately.

5. Fees, Invoicing and Payment

  • All fees are in Indian Rupees (INR) unless stated otherwise, and exclusive of GST and other applicable taxes.
  • Invoices are issued only on the 1st or 2nd day of each month.
  • Payment must be cleared within 10 days of the invoice date.
  • For fixed-price projects, payment milestones will be as defined in the proposal.
  • Third-party costs such as domain, hosting, premium plugins, software licences, API usage and ad spend are billed at actual or paid directly by the client, unless included in the proposal.
  • Delayed payments may lead to pausing of work, deliverables or services until dues are cleared.
  • Fees paid are non-refundable once work has started, except as stated in Section 9.

6. Client Responsibilities

To deliver on time, you agree to:

  • Share accurate information, content, brand assets, logins and approvals on time
  • Appoint one point of contact for feedback and approvals
  • Make sure any content, images, logos or data you give us are owned by you or properly licensed
  • Review and approve deliverables within the agreed timelines

Delays in client inputs or approvals will extend project timelines accordingly. If a project is on hold for more than 30 days due to client-side delays, we may close it and invoice for work completed.

7. Revisions

Each project includes a set number of revision rounds as defined in the proposal. Additional revisions or changes after approval will be charged separately.

8. Intellectual Property

  • On full and final payment, ownership of the final deliverables created specifically for your project (such as website design, custom code and content) transfers to you.
  • Until full payment is received, all work remains the property of Digital Covet.
  • We retain ownership of our pre-existing tools, frameworks, code libraries, templates, workflows and know-how, and grant you a licence to use them as part of your deliverables.
  • Third-party software, themes, plugins, fonts, stock media and AI tools remain subject to their own licences.
  • Unless you ask us in writing not to, we may showcase the completed work in our portfolio, case studies and marketing materials.

9. Cancellation and Refunds

  • Either party may terminate a project or retainer with 30 days’ written notice.
  • On cancellation, you will pay for all work completed up to the termination date, plus any non-refundable third-party costs incurred.
  • Advance payments for work not yet started may be refunded after deducting costs incurred, at our discretion.
  • Monthly retainers are not refundable for the current month once the month has started.

10. Confidentiality

Both parties agree to keep confidential any business, technical or financial information shared during the engagement, and not to disclose it to third parties without consent, except as required by law. This obligation continues after the project ends.

11. Hosting, Maintenance and Third-Party Services

  • Where we set up hosting, domains or third-party accounts, these will be registered in the client’s name wherever possible.
  • We are not responsible for downtime, data loss, security incidents or policy changes caused by third-party providers such as hosting companies, payment gateways, ad platforms, AI model providers or APIs.
  • Ongoing maintenance, updates, backups and security monitoring are included only if covered under a maintenance plan.

12. SEO, Advertising and AI Results

  • We follow industry best practices, but search rankings, AI search visibility, traffic, leads and sales depend on factors outside our control, including search engine and platform algorithms, competition and market conditions.
  • We do not guarantee specific rankings, traffic or revenue outcomes unless stated in writing in a signed agreement.
  • AI-powered tools, chatbots and automations may occasionally produce inaccurate outputs. The client is responsible for reviewing outputs before relying on them for business decisions.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Shiftraa and Digital Covet will not be liable for any indirect, incidental, special or consequential losses, including loss of profits, data, business or goodwill.
  • Our total liability for any claim related to a project will not exceed the amount paid by you for that specific project or, for retainers, the fees paid in the preceding 3 months.

14. Indemnity

You agree to indemnify and hold Shiftraa and Digital Covet harmless from any claims, losses or damages arising from content, materials or data you provide, your misuse of the deliverables, or your breach of these Terms.

15. Website Content Disclaimer

The content on this website is for general information only. While we try to keep it accurate and up to date, we make no guarantees about its completeness or accuracy. Any reliance on it is at your own risk.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, internet or power outages, or third-party platform failures.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes will first be attempted to be resolved through mutual discussion. If unresolved, they will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website or services after changes means you accept the updated Terms.

19. Contact Us

Digital Covet (owner of Shiftraa)
Email: info@digitalcovet.com
Website: shiftraa.in

See also our Privacy Policy.

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